Kroger Customer Abandons Full Shopping Cart Over Common Complaint

Despite efforts to bring cashiers back into stores, it appears that self-checkout lanes are here to stay. Recently, Kroger has faced backlash for their lack of open registers. In two instances, the corporation apologized for the inconvenience and promised to work with customers to improve the situation.

But will things actually change, or will customers just receive a coupon for their trouble?

On Friday, a man named Michael Keefe wrote to Kroger on X, complaining about his local store’s self-checkout lanes.

“@kroger self checkout stinks. If this is the future, I’m headed to Publix,” he wrote.

The company responded, saying they would share his concerns with their internal teams “for review.”

“Start with making sure that if a store is open, there should always be one line open with a human cashier,” Keefe added.

Several days later, another complaint popped up online.

This time, a Kroger customer called out their local supermarket for what they described as a “no cashier available after 7 p.m.” rule, which they claimed has been in place “for over a year.”

Rather than stand in line and wait to use the self-checkout, the customer said they abandoned their cart full of $200 worth of groceries and left the store.

“It’s ridiculous that customers are expected to ring up and bag our own groceries,” they stated.

Once again, Kroger responded to the frustrated customer, but this time they asked for the customer’s rewards ID used during checkout.

Oops. If only Kroger had read their unhappy customer’s original tweet! The customer never paid for their items because they were upset there wasn’t a “single cashier” available.

Do you like self-checkout lanes, or do you prefer to go to a cashier?

Let us know your thoughts!