Empathy in the Workplace: Starbucks Employee’s Emotional Journey Through an 8-Hour Shift

Life’s challenges are inevitable, and navigating them often requires putting our best foot forward, particularly in the realm of employment where satisfaction isn’t guaranteed.

People’s sentiments toward their jobs vary widely—some revel in their work, while others loathe it. Many fall in between, experiencing fluctuations in their feelings. Complaints are a common outlet, shared with friends, family, or even colleagues. However, one Starbucks employee took a unique approach, airing his grievances to the world through a viral video recorded in the stockroom.

His discontent stemmed from a work schedule that included 25 hours a week and two 8-hour shifts on weekends. Balancing such hours, especially for a full-time student like him, posed a considerable challenge. Yet, there are moments when enduring silently becomes a necessary part of the journey.

In the video, the employee, on the verge of tears, expressed his desire to quit and advocated for a union.

Responses in the comments section were diverse—some lacked sympathy, suggesting he toughen up, while others empathized, acknowledging the frustration with Starbucks and his manager. The debate unfolded on the significance of eight-hour shifts, particularly burdensome when coupled with the demands of being a full-time student.